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Terms of Use

Last updated: 5 June 2026

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and tundra-craft regarding your use of our website and document verification services. By accessing our website or using our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, you must not use our website or services.

Definitions

In these terms:

  • "We," "us," "our" refers to tundra-craft, a document verification service operating in the United Kingdom
  • "You," "your" refers to the individual or entity using our services or accessing our website
  • "Services" refers to all document verification services we provide, including identity verification, employment verification, reference authentication, income review, and credit assessment
  • "Client" refers to the landlord, letting agent, or property management company commissioning verification services
  • "Subject" refers to the individual whose documents and information are being verified

Service Description

We provide professional document verification services for the UK rental sector. Our services involve:

  • Examining documents for signs of forgery or alteration
  • Contacting third parties to verify information authenticity
  • Cross-referencing information across multiple sources
  • Preparing detailed reports on our findings

Our services are designed to assist in tenant assessment but do not constitute legal advice or rental recommendations.

Scope and Limitations of Services

Our verification services are subject to the following limitations:

  • We verify documents and information to the best of our ability using available resources and methodologies
  • We cannot guarantee detection of all fraudulent or altered documents, as forgery techniques continue to evolve
  • Verification outcomes depend on the cooperation of third parties (employers, referees, etc.) who may not respond or may provide incomplete information
  • We do not make recommendations about whether to accept or reject rental applications—this decision remains with the client
  • Our reports reflect information available at the time of verification and may not account for subsequent changes
  • We are not responsible for decisions made by clients based on our reports

Client Obligations

When commissioning our services, clients must:

  • Obtain proper consent from subjects for verification to be conducted
  • Provide complete and accurate information required for verification
  • Ensure they have lawful basis for processing personal data under GDPR
  • Use verification reports solely for legitimate rental assessment purposes
  • Comply with all applicable laws regarding tenant screening and discrimination
  • Not share verification reports with unauthorized third parties
  • Pay for services in accordance with our pricing terms

Subject Rights and Consent

Individuals whose information is being verified have specific rights:

  • Verification should only proceed with informed consent from the subject
  • Subjects have the right to request a copy of verification reports concerning them
  • Subjects may challenge inaccurate information in reports and request corrections
  • Subjects have rights under GDPR as detailed in our GDPR compliance page

Pricing and Payment

Service pricing is displayed on our website and is subject to the following terms:

  • All prices are quoted in British Pounds (GBP) and include VAT at the applicable rate
  • Payment is required in full before verification work begins
  • We accept payment via bank transfer, debit card, or credit card
  • Prices are subject to change, but changes will not affect orders already placed
  • Volume discounts may be available for agencies conducting regular verifications—contact us for details

Refund and Cancellation Policy

Our refund policy is as follows:

  • Full refunds are available if you cancel before we begin verification work
  • Once verification has commenced, refunds are not available as our specialists have invested time and resources
  • We do not offer refunds based on verification outcomes (e.g., discovering fraudulent documents)
  • If we are unable to complete a verification due to factors within our control, we will offer a full refund or re-verification at no additional cost
  • If third parties refuse to cooperate and verification cannot be completed, we will refund a portion of the fee proportionate to work not completed

Refund requests must be submitted in writing to [email protected].

Turnaround Times

We provide estimated turnaround times for each service. These are estimates only and not guarantees:

  • Actual turnaround depends on factors including third-party response times and complexity of verification
  • We will notify you if delays occur due to circumstances beyond our control
  • Urgent processing is available for an additional fee, subject to availability
  • Failure to meet estimated turnaround times does not constitute grounds for refund unless we have failed to exercise reasonable care

Intellectual Property

All content on our website and in our reports is protected by intellectual property rights:

  • Website content, design, and structure are owned by tundra-craft or licensed to us
  • Verification reports prepared by us remain our intellectual property, though clients receive a license to use them for rental assessment purposes
  • You may not reproduce, distribute, or create derivative works from our website content without written permission
  • You may not reverse-engineer our verification methodologies or processes

Confidentiality

We maintain strict confidentiality regarding all information processed:

  • Information is used solely for verification purposes and report preparation
  • Reports are provided only to the commissioning client and authorized parties
  • We do not discuss verification outcomes with third parties unless legally required
  • Clients must also maintain confidentiality and use reports only for intended purposes

Limitation of Liability

Our liability is limited as follows:

  • We are not liable for decisions made by clients based on our verification reports
  • We are not liable for losses arising from undetected fraudulent documents, provided we have exercised reasonable care and skill
  • Our total liability for any claim is limited to the amount paid for the specific verification service in question
  • We are not liable for indirect, consequential, or incidental losses including loss of profits, business, or opportunity
  • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law

Indemnification

Clients agree to indemnify us against:

  • Claims arising from their failure to obtain proper consent for verification
  • Claims arising from their misuse of verification reports
  • Claims arising from discrimination or unlawful treatment of applicants
  • Any breach of these terms by the client

Data Protection

We process personal data in accordance with UK data protection legislation. Full details are available in our Privacy Policy and GDPR compliance page.

By using our services, you acknowledge that personal data will be processed as described in those documents.

Compliance with Laws

You agree to use our services in compliance with all applicable laws, including:

  • UK data protection and privacy legislation
  • Anti-discrimination laws including the Equality Act 2010
  • Housing and tenancy regulations
  • Consumer protection laws

We reserve the right to refuse service if we believe it will be used for unlawful purposes.

Website Use

When using our website, you must not:

  • Attempt to gain unauthorized access to our systems or data
  • Introduce viruses, malware, or other harmful code
  • Use automated systems to scrape or extract data
  • Interfere with the proper functioning of the website
  • Impersonate another person or organization
  • Use the website for any unlawful purpose

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites. Links do not constitute endorsement of those sites.

Disputes and Complaints

If you have a complaint about our services:

  • Contact us at [email protected] describing the issue
  • We will acknowledge your complaint within 2 working days
  • We will investigate and respond with our findings within 14 days
  • If you remain dissatisfied, you may escalate to alternative dispute resolution or legal proceedings

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes:

  • We will update the "Last updated" date at the top of this page
  • We will notify clients via email if they have active orders or ongoing relationships with us
  • Continued use of our services after changes constitutes acceptance of the updated terms

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary while the remainder of the terms remain in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy and GDPR compliance information, constitute the entire agreement between you and tundra-craft regarding use of our services and supersede any prior agreements or understandings.

Contact Information

For questions about these terms or our services, contact us:

Email: [email protected]
Address: 142 Pentonville Road, London, N1 9JE, United Kingdom